Shipping and return policies for Planet E Communications

Shipping Info
Shipping Info

Orders will be handled within 72 hours of order placement. Orders placed after 5pm on Friday will be processed on the following business day.

Confirmation emails will be sent to confirm your order, and again to confirm shipment.
Digital orders will be filled via an email containing a link to download your files and are delivered immediately upon checkout.

Domestic Shipping Options
We ship domestic orders via UPS or USPS, depending on your needs.
• UPS Ground
• UPS Second Day
• UPS Three Day-Select

We have integrated a shipping calculator into the shop page. You should be able to calculate accurate shipping charges there.

International Shipping Options:
International orders are shipped via USPS or UPS only.
• USPS First Class International:
◦ Allows for packages less than 4 lbs. only
◦ Method Not insured
◦ No tracking is provided
• USPS Priority International:
◦ Allows for packages of any weight
◦ Method Not insured
◦ No tracking is provided
• USPS Express International:
◦ Allows for packages of any weight
◦ Automatically insured for $100
◦ Tracking numbers are provided

International Shipping Notice

Please be aware that international packages are sometimes subject to delay by customs when entering a foreign country, and can take longer than usual to be delivered.

Please allow up to three weeks for delivery, particularly in Central Europe.
Return Policy
EXCHANGE AND REFUND

Planet E will exchange product within 14 days from the ship date. All goods must be returned in perfect, unused condition along with a copy of your initial invoice. We require that you email us first to inform us. Please email info AT planet-e.net Please include the following in your email:

- Name and Address
- Order #
- Date of order
- Short Description of reason of RETURN

Defective Goods will exchanged for a replacement of the same item. If item was last in stock, a store credit will be issued.

In case goods are NOT available for an exchange, you will be credited for the amount within 14 days (excluding shipping charges).

Address: Planet E Communications, PO Box 27218, Detroit, MI, 48227.

Sale items are final sale.

NO EXCHANGES OR REFUNDS ON DISCOUNTED AND SALE ITEMS.
NO EXCHANGES OR REFUNDS ON INTERNATIONAL SHIPMENTS.